*For more details, please check Terms of Service and policies. 

 

About membership registration

Membership registration is optional when purchasing products at the Kawaii Snacks.

Purchases made without membership registration are considered "guest purchases."

You can use My Account by registering as a member. From My Account, you can check your order history and registered address.

*Please note that you cannot check your purchase history when purchasing as a guest. To register as a member, please check the terms of use and privacy policy under "New Member Registration" before registering.

If you have forgotten your password, please click "Forgot your password?" to reset your password.
We will send an email containing the URL for password reset procedures to your registered email address.
Please access and register a new password.
*If you have forgotten both your registered email address and password, please contact us via "Contact". 

If you wish to withdraw from membership, please contact us using the "Contact" section, stating that you wish to withdraw from membership.
Once confirmed, we will process your withdrawal.
Please note that if there are any products that you have reserved or have completed shipping arrangements for before you cancel your membership, the products will be shipped even if you have completed the cancellation procedure for Kawaii Snacks membership.

 

Q: Can I cancel my order after placing it?
A: We cannot accept cancellations after the order is completed. Thank you for your understanding.

 

Q: Can I change my address after placing my order?

A: Please contact us via "Contact" with your order number, name, email address, and updated address. Please note that we may not be able to accept orders immediately before shipping. Please contact us as soon as possible.

 

Q: What payment methods can I use?

A: Credit card is accepted. Please check the checkout screen or footer icon for available credit cards.
*Credit cards not listed in the footer icon may also be accepted via Apple Pay or Google Pay.

 

Q: How are shipping charges calculated?

A: Shipping charges vary depending on the delivery area, so please check on the checkout screen.

 

Q: Can I get a refund or re-deliver an item that is not received and is returned?

A: Packages returned by the post office as undeliverable, unaddressed, or refused by the recipient are not legitimate returns and will not be eligible for a refund. In addition, shipping charges will not be reimbursed if the package is undeliverable, refused by the recipient, or returned by the post office as unclaimed.

 

Q: Which countries can you ship to?

A: This service can only be shipped to the United States.

 

Q: Please send multiple orders together

A: We are sorry, but we are unable to combine multiple order numbers after the order is confirmed.

 

Q: Can I specify the delivery date?

A: It is not possible to specify a delivery date when placing an order. Please see your confirmation email for details on how to contact the shipping carrier. 

Q: Why is the language selector not visible?

A: If you don't see the language selector, please clear your browser's cache or use your browser's incognito mode to access the site. 

  

Q: When does my order ship?

A: All orders placed with us are usually processed within 72 hours (3 business days). The processing time is independent from the shipping method.
If for some reason we are not able to prepare your order for shipping within 72 hours, we will contact you via email. Please note that Japanese holidays do not count as business days, as most companies and services don't operate. All our orders are dispatched as soon as all items are available.

 

Q: When will my order arrive?

A: The shipping times depends on the shipping method you choose on the checkout.
The shipping times displayed on our website are average durations in business days, based on information provided by Japan Post.

Please note that the order processing time of 72 hours is separate from the shipping time (see Processing Time for more information). In some cases, shipments can take longer, especially during high seasons like Christmas.

If a shipment is taking considerably more time than usual (over 2 weeks for Express, or 3 weeks for Standard), please have your tracking number handy and get in touch with your local post office. Sometimes the tracking status doesn't get properly updated even though your shipment is already at the post office or stuck at customs inspection.